Shipping Policy
Shipment processing time
All orders are processed within 7-10 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
For expedited shipping, please call Twigs and Leaves Gallery at 828.456.1940 or email us at gallery@twigsandleaves.com. Please note that expedited shipping incurs extra charges.
Shipping Rates & Delivery Estimates
Shipping and handling charges vary by item quantity and weight as well as shipping region and are subject to change without notice. Insurance is always included in your shipping cost. Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties. and Taxes
Twigs and Leaves Gallery is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Twigs and Leaves Gallery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.